OP - Tampa, Florida

EDDIE LEAL

If you are a rideshare driver(Uber/Lyft) and ever have to pick anyone up from this location you may want to reconsider unless you are comfortable around mental health patients.

Something I was not aware of when I accepted this ride request. According to their website, Gracepoint offers comprehensive outpatient clinical care for individuals trying to overcome significant life challenges like depression, loss, anxiety, anger, family problems, etc.(Etc). I'm not sure about anyone else but Im not mind reader/psychic. You can't always tell by appearances/initial behavior about someone's true personality. I mean, you just met them. Don't get me wrong folks. I have nothing against these people. Like most human beings, they are struggling with certain life challenges which they may not be able to handle properly without professional help.

That said, If you do make the choice to pick up a patient from here do yourself/patient a huge favor and verify drop off address provided by the clinic via the rideshare app. Don't rely on patient giving you correct information for obvious reasons. I'd go as far as going inside and talk to a receptionist if at all possible to confirm patients drop off address. I drive for Lyft part time and was given incorrect drop off address for one of their patients. After driving for roughly an hour and arriving at the wrong address we both had a moment of disbelief/sheer panic as she told me we were not at the correct address. ? After I was able to calm both of us down, she managed to remember her homes street name but NO street number.? Not good but close enough to get us in the general area. Much to my shock it was an additional 20 plus minutes away from our current location..

I could not update my driver Lyft app with just a street name and could not reach the clinic so they could correct it on their end via their lyft rider app. I only had a street name so it wouldn't have worked anyway without a complete address. So I opened up Google maps separately and plugged in the street name to get us at least in the general area. Once there she was able to guide/point out her family's home. THANK GOD ALMIGHTY!?Upon arrival, her family stepped outside to meet her. I spoke to them and explained what happened. Come to find out she had a paper with her families address/contact details in her purse the entire time.?. Her family had put it there for this kind of a situation. Go figure. ‍♂️

Folks, this was one of the worst rideshare experiences I have had in 4 years. Pretty sure this poor woman feels the same about her experience. She knew it wasn't my fault though. I contacted Lyft shortly after dropping her off. Took pictures of the pickup and drop off location with other details and sent it to them right away. I will also be following up with this clinic to ensure her address has been corrected. I would not want her to have to go through the same harrowing experience again with another driver.

Rebecca M.

I've never set foot in a jail, but this deplorable corner of hell is probably the closest I'll ever come. If you have decent insurance, they'll hold you there as long as they can and suck you dry, charging thousands of dollars to imprison you in a cold, filthy box with no therapy and substandard medical "care". Upon admission (after waiting in a moldy recliner in Intake all night), I was strip-searched. Okay, it's a psych unit, it's for safety, I get it, I used to work in a psych ward, so I understand. Except they made me strip stark NAKED. This is NOT standard procedure for any facility I'm familiar with, including the one that employed me. Then, a nurse demanded I remove a fresh cartilage piercing from my ear. Again, it's a psych ward, I understand it's for safety. Except I'd just had it done and wasn't familiar with how to remove it. Things weren't happening quickly enough for the nurse, so she literally snatched it out of my ear, which made me bleed, then dropped it on the floor and said, "god knows what you'll use it for". Totally inappropriate. Later, I asked for something for my anxiety, and the nurse said that the only medication I had ordered was Librium, for my "alcohol withdrawals". I was baffled, to say the least, as I don't drink and don't have any kind of substance use history. The psychiatrist was arrogant, cold, and didn't care at all about what I had to say. I tried to explain that I didn't need to be admitted and that I was there because my therapist misinterpreted something I'd said. I made it very clear that I wasn't a threat to myself or anyone else. Under Baker Act law, she had no grounds to keep me on a hold, but she literally lied on the BA-52 form, citing that I was suicidal when I was not. I would have had more success if I had tried to communicate with a brick wall. Tip: Don't go into the mental health field if you're not willing to get off your high horse and listen to people! Anyway, my experiences at Gracepoint literally traumatized me. I still have nightmares about trying to escape that place. The worst part is that they'll keep hurting thousands of our most vulnerable members of society unless they're shut down.

Christine Jones

Our experience at Gracepoint was truly lifesaving. The staff is very caring, and truly went out of their way to address all of my concerns for my son while he was here. This is a crisis center, and as such a difficult situation to begin with. I have the utmost respect for the staff working here, taking care of our children who are struggling and going through perhaps the worst time of their young lives. Gracepoint helped my son with coping mechanisms and showed great care in the 2 short days he was there. I am very grateful to have had this positive experience.

nicole Rodriguez

Just picked my son up from a 3 day stay. And he was telling me how ride the techs were... One tech was repeatedly calling a little girl a crybaby and teasing her making her cry more! All they did was sir in a large room with the plastic chairs and watch TV all day. They were not allowed to go to their rooms during the day. I spoke with the doctor and expressed concern about the medicines they wanted to change him to... And they acted like they listened but DIDN'T and put him on the medicine I told them he had a bad history and reaction to and they did it anyways... Then discharged him with out a period to monitor his medications... And in the notes it stated he had no reactions but in the way home he just expressed how he had been telling them how his stomach hurts and he said they ignored him and went on to say that it was happening to a lot of other kids too.

Basically treated my son like an animal. And ask the other children too. These are children with mental health problems who need cars and compassion. This place is cold hearted. It's like a puppy mill ... Run them in and run them out.

Marlene Pegueros

My son has autism and we have been going to grave point since 2009. The children out patient facility is awesome I’m glad they got the new building separated from the other office (now the other place wasn’t that great) but the children facility is great. The. Front staff is always pleasant with a smile and the doctor we see Dr.DeJesus Rosario is the best. Great resource to be able to use and get my son the help he needs. Without grace point we would be lost.

Cassie Carson

Would rate 0 stars if i could. this was the worst experience of my life. i went to the local emergency room and am treated for kidney failure. the doctor there attempted to link the renal failure to an overdose that didnt happen and forced me to an involuntary stay at gracepoint after i attempted to explain to him that i was not suicidal and am very much in good mental health. now i understand that the place is a large net to catch as much as possible but unfortunately it catches healthy people sometimes too. i decided not to fight it and speak to a psychiatrist to explain the situation, i was there for two days before i spoke to anyone. they put me in a room with a tv and a horribly uncomfortable couch and the a/c on full blast, needless to say i didnt sleep. wasnt till the second day that progress was made, but so slowly, staff couldnt be bothered to answer simple questions or get anyone with any authority to speak with me until the end of day two. this place was seriously disorganized and slow, no one knew what was going on with any of the patients, and we were treated like literal animals, i didnt eat until i mentioned that i hadnt eaten in over a day and they gave only hungryman dinners. they dont have activites, they dont have therapy. there really isnt anyone there that treats patients like humans. it took two literal days to get to speak to someone with enough intelligence and power to fix my understanding and realize im not a danger, and because of this my husband had the worst night of his life and i couldnt see him off before he left on a plane for a week. ive heard places like these are bad but unfortunately i saw for myself that its worse than i thought. please, dont ever leave your loved ones here.

Safiya Nunes

Staff were great at communication, friendly, and very concise in explaining things. They were really short staffed and wait times are ridiculous. Some patients waited four days for a place on the ward.There were no beds or pillows and the facility was always out of basic hygiene products.
Nothing to do other than sit in fancy recliners and try to sleep, or sit in the rec-room and watch TV with a vchip and color. The food was bland though there was always plenty. All around the facility was in shambles and looked dilapidated. Not a great experience, take your loved ones elsewhere. Needs new management, better funding, and a renovation.

Life Rebooted

Child was admitted for 3 days. Child told me of how staff were rude to all the kids, did not care how anyone spoke to each other, and was not allowed to use the journal given by counselor as part of treatment. Discharged with only a 30 days of meds and told to find a doctor to prescribe refills from then on. 3-month long waiting list for local psychiatrist and asked for refills until we can be officially seen. Gave them number to call to verify, and yet they still refuse to refill. So....my child who NEEDS these medications is going without because no one wants to help unless they see her/him in the office...and they no longer take the type of insurance we have now thanks to state changing it.