New York Eye and Face Oculoplastic Surgery - West Harrison, New York

Rachel Mack

I had an excellent experience with Dr. Carniciu and her staff. From my first consultation, she was attentive in listening to my concerns and knowledgeable on steps to take moving forward. She clearly explained my eyelid procedure from start to finish and answered all of my questions. Highly recommend her services!
-R. M.

Deborah Enowitz

I recently had corrective eye lid surgery . Dr Carniciu was so skilled, so patient and so ready to allay all my anxiety. Her follow up care is wonderful. I couldn’t be happier with the outcome of the procedure and happy to recommend Dr. Carniciu to everyone!

Katerina Davidova

the worst experience: beyond unprofessional doctor and staff. i asked to maintain privacy of my information, paid for appointment that was cosmetic upfront the higher price as it was a medical appointment and they still were beyond rude and unprofessional. some 18 year old was mumbling very ride things as she could nit explain to me why they cant protect my data.

responding: i was there today and left. as your rudeness and unprofessionalism were not acceptable. so you have a record

Dina Zusel

As soon as my husband and I walked out of Dr. Carniciu's office after my consultation, we knew she was the Dr. I wanted to do my upper and lower blepheroplasty. (I had seen 2 other oculoplastic surgeons for consults). It was important for me to have a great surgeon, and equally as important to really like them as a person. Dr. Carniciu and her staff were warm, patient, detailed and positive from the start. To me this is essential, especially when having aesthetic surgery. Since my surgery (my initial results are amazing and keep getting better) I have always been able to contact Dr. Carniciu and get any questions or concerns answered very quickly. If you are getting blepheroplasty, there is no question that Dr. Carniciu is the doctor you want!

joselyn

Extremely unprofessional and don’t care about their patients. The office needs serious improvement. For my consultation, they failed to inform me that I was prescribed eye drops that I needed to start using a week before my procedure. I only found out when I went to the pharmacy to pick up my other meds from another Dr.
I called a week prior to my surgery to make sure my insurance covers this procedure, and they wouldn’t give me a direct answer, kind of saying they wouldn’t process till day before or day of. Didn’t make any sense. How do you schedule a patient for a procedure not knowing if they’d be charged thousands of dollars?
A month after my surgery, they call to tell me that my insurance including all other commercial insurances are no longer accepted. I needed a follow up 3 months post op and most drs do not perform this surgery.
I asked them 3 times if they know another Dr they can refer me to and the answer was always no. I pleaded with them to see me for free as all they needed to do was take out a tube in my eye. They refused saying this is a business and we need to be paid to stay open. What? Just say you don’t care about your patients and only the money.
How does a Dr put a tube in my eye and basically tell me to figure it out
No one in their right mind is paying $350 for a 10 minute visit.
The entire insurance situation seems extremely sketchy. Last time I called them front desk admitted to me that they no longer take insurances because patients were getting billed thousands of dollars from insurance refusing to pay. Sounds like they purposely weren’t transparent on what insurance would cover.

UPDATE:
Responding to their response,
1) the eye drop was prescribed to me right after my consultation, because I was suppose to start using the drops a week before. I even looked through the pre op instructions and the drops were not mentioned.
2) I was told I can get reimbursement for my follow up, which was only after calling MULTIPLE times, but when I called my insurance to verify they said it’s not possible.
3) I was not “offered” an earlier follow up appointment. For my case that’s not an option. They tried telling me to come in a month and a half too early to take the tube out my eye, and the doctor said that removing the tube too early would cause the surgery to be ineffective. Good try though.
4) your recommendation to mount sinai was after calling countless times for an answer from the doctor. And was told “our dr doesn’t give referrals to other drs”.

My frustration has nothing to do with my insurance and everything to do with your office. I know my frustrations are fairly placed. Thanks.

Carrie Tobias

Honestly, Dr. Carniciu is the best of the best. I have been in the cosmetic, medical and beauty industry for over 30 years and after meeting with her in person, I knew she would be the one I would go to as well as refer all my own clients to. She has a plan that is not only conservative and natural, she has a plan for down the road. I love my face more now than ever before with her guidance and expertise. She’s the one!

Alfredo Blanco

Dr. Carniciu was able to fix a previously fumbled eyelid repair… Healing was fast with better than expected results.

Mariel Irene

Dr. Carniciu is wonderful. Has a great disposition and very knowledgeable. I had severe thyroid disease and was desperately seeking help and treatment and she walked me through the whole process and got me the treatment I needed. Feel like I have my life back. Thank you so much. 100 stars from me.