Co-op Funeralcare, Livingston - Livingston

Keeleigh Payen

I would like to thank all the team at the coop funeral-care for all the support and help they have given me and my brother in sorting a funeral for our dad. Although it hasn’t been easy they made the experience and the planning process a lot easier for us and exactly to our dads wishes, although there has been conflict within the family as shown in reviews from other family members this is nothing to do with the funeral-care and the reviews are inaccurate. The staff at co op were perfect and handled themselves very professionally. I would like to thank Laura and Jamie for making the experience the best they could’ve for such a sad time.

Shane Payen

I am extremely disappointed with the way my family and I were treated three days ago. After my brother passed away, his body was kept in Livingston coop funeral. We traveled from London to pay our respects, only to find out that his estranged wife, who had been separated from him for years and lives at a different address, had made the decision to close the coffin without consulting us.

When I spoke to the staff, particularly one lady, she was unsympathetic and rude. There was a complete lack of compassion, and it felt as though our concerns didn’t matter. We were deeply hurt that we were not allowed to see my brother, and it seemed as though our cultural needs were dismissed. My mother, who is Hindu, wanted to perform important prayers as part of our tradition, but we were not given the opportunity to do so. It also felt as if our family’s background and circumstances were overlooked, adding to an already difficult situation.

It also felt as though the treatment we received might have been influenced by the fact that we are not Scottish, which added to our distress

Overall, the experience was very upsetting. The staff were unprofessional, constantly talking over us and refusing to listen to what we had to say. This is not how grieving families should be treated.

Megan Stewart

The person who helped with arranging the funeral was great and really attentive. However, we requested a scan of my dad’s fingerprint and I was told I could have a copy of it and to pick it up, went to collect the ashes and the scan but was told they don’t give out copies, phoned up later and was told I could come pick it up yet when I came to collect it they couldn’t find it. I think it’s just a very bizarre practice to refuse someone a copy of their loved one’s fingerprint, I assume it’s so we have to order jewellery through the Co-op. God forbid I’d have to arrange another funeral, but if I did I’d avoid using the Co-op.

Sarah Shah

I would like to thank the team at coop funeral as they were extremely supportive to my young cousins following the passing of their dad - unfortunately some family members have taken it upon them self to leave inaccurate accounts of the events leading to the funeral of my uncle. Yes the coffin had to be closed on the day before the funeral which was 10 days following his passing a difficult decision made for the best as it had been so long since he passed. They supported the kids with arrangements and every decision they made was exactly what they wanted and discussed together. Previous reviews are in no way related to the company however a family grudge against the kids mother, who whole heartedly supported her kids decisions. Perhaps those who didn’t like what was organised should have been more involved themselves before the day before and then their opinion would have been considered - arriving the evening before the funeral didn’t allow for this. Thank you again for everything, the funeral was ran perfectly, saying goodbye their father was not an easy thing to do but they made it so much easier and continue to support during a very difficult time.

Jane Edgar

From the start to the day of the funeral can't thank Laura and Jamie and the rest of the team for there care and compassion during a difficult time. The support they showed my children on the loss of their dad will not be forgotten thank you for giving him the send off he wanted and fulfilling his wishes every step of the way.

Marie Edgar Watson

Extremely professional with everything. Thank you to all who guided and looked after my niece and nephew with everything there dad had asked for at his funeral service as its a very difficult time for everyone especially ones so young.

sabzz Mck

I am absolutely discusted and not happy with the way my family were treated today, my brother passed away and was kept in livingston, we travelled from London to view as his wife who has separated from him for several years with different addresses decides to close the coffin, the lady who I spoke to was very unsympathetic and rude, she didn't seem to care that we were able to see my brother, I feel discriminated against due to mine and my family's culture as my mum is Hindu and it is our culture to perform prayers which we were denied, I am not happy
Unprofessional people who talk over you not wanting to listen to what you have to say

Jazmine Kelly

From the start of planning my aunties funeral, right up until the day of the funeral, the compassion, care and respect shown to our family from Jamie and his team was very much appreciated. Everything went smoothly and was exactly what we wanted. Thank you all so much, from the Kelly family